Salcedo One Center Salcedo St, Legaspi Village, Makati 1229
Our Services
At 247CSR, we specialize in Business Process Outsourcing (BPO) services tailored to enhance your customer interactions and streamline back-office operations. Our dedicated teams deliver a range of services from Customer Support to meticulous Back-Office Support. Additionally, we provide Specialized Business Solutions that meet your businesses unique needs. Each service is designed to elevate your business efficiency and improve customer satisfaction, ensuring you have the resources to focus on your core business goals.
Customer Services Support
Enhance your customer interactions with our robust support services, including inbound and outbound call handling, live chat, and email support. Our dedicated call center team ensures every customer touchpoint is handled with care and professionalism.
Inbound Call Center Services
Handling customer inquiries, complaints, and support requests via telephone.
Outbound Call Center Services
Conducting surveys, lead generation, customer follow-ups, and telemarketing.
Live Chat Support
Providing real-time assistance and problem-solving for customers on the company’s website.
Email Support
Managing customer communication through email, including issue resolution, information requests, and feedback collection.
Back-Office Support
Streamline your operations with our efficient back-office services, from data entry to bookkeeping. Our solutions free up your time so you can focus on growing your business.
Data Entry and Management
Processing and managing data, ensuring accuracy, and organizing information for easy access and analysis.
Accounting and Bookkeeping
Offering bookkeeping and other accounting-related services.
Human Resources Services
Assisting in recruitment, online training, employee records management, and other HR functions.
Order Processing and Inventory Management
Handling order entries, tracking, and managing inventory levels to support supply chain operations.
Specialized Business Solutions
Stay ahead of the curve with our specialized outsourcing solutions that include market research, technical support, and virtual assistance. Tailored to your specific needs, these services are designed to provide strategic insights and support that drive business success.
Virtual Assistant Support
Providing remote administrative, technical, and business support enabling businesses to streamline operations and focus on core activities.
Technical Support Services
Providing troubleshooting, technical assistance, and support for software, hardware, or other technology-related issues.
Market Research and Analysis
Conducting market studies, competitor analysis, and customer research to inform business strategies.
Consulting and Advisory Services
Delivering expert advice and strategic planning services to help businesses optimize operations and achieve growth.
Seat Leasing
Offering flexible seat leasing solutions, providing fully-equipped workspaces with secure IT infrastructure, enabling businesses to scale quickly and efficiently with minimal upfront investment.
Frequently Asked Questions
How can 247CSR help my business grow and save me money?
By working with 247CSR, you reduce operational and labor costs, minimize overheads, and can allocate more resources to core business activities, thereby increasing your overall efficiency and reducing expenses.
What industries do you specialize in?
We’re industry-agnostic. The skill sets we have on our team are easily transferable from one industry to another which also allows us to be flexible.
How do you ensure the quality of your services?
We maintain high-quality services through our in-house training, regular performance evaluations, and adherence to international standards.
What makes 247CSR different from other BPO service providers?
Our unique advantage lies in our hybrid cultural approach, combining Filipino dedication and American business acumen to provide services that are both cost-effective and high in quality.
What is your client communication approach during a project?
We maintain open, continuous communication through dedicated account managers who ensure transparency, regular updates, and responsiveness throughout the project.
Is my business too small to do business process outsourcing?
No, chances are using a BPO will jumpstart your growth. Not only do you save on labor costs but you also don’t have to worry about office space or equipment to equip new employees when you work with us!
Are there any long-term contracts required to engage with 247CSR?
We offer flexible engagement models that range from short-term projects to long-term partnerships. Our goal is to provide solutions that best meet our clients’ needs without the necessity for long-term contractual commitments unless desired by the client.
Can 247CSR integrate with our existing platforms and software?
For the most part, yes. Our technical team specializes in seamless integration with a variety of platforms and software, ensuring that our services complement and enhance your existing business processes without disruption.